Customer Care / Retention Strategies
Bottom line.....a good Customer Strategy pays off huge dividends in Market Share, Reputation and Revenue.
At MSI, we have the expertise you need to exceed your current performance in Customer: Acquisition, Relationship Enhancement, and Retention.
Let's work together!
Let's face it- you are not in the business to be unprofitable. We can help you design and implement a plan that will balance your revenue growth and profit/margin needs with the needs of your customers and associates. Let us assist!
Revenue and Profitability Enhancements
M&A Analysis and Planning
Our team is well acquainted with the Contact Center industry. If you are considering a Merger or Acqusition in the vertical, we can provide a comprehensive analysis of target company capabilites and value represented vs. asking price.
Once decisions are made and agreements are finalized, we are ready to assist you in all transition needs
Project implementation / Remediation. Got a Contact Center Implementation that needs some expert guidance? One underway that just isn't going the way you had anticipated it would? We can help!
Contact us for a free evaluation and project estimate.
Clients can be challenging to manage and grow the relationship. Let us review the current client growth strategies for your company for areas where your team can improve to maximize the opportunity.
Managed Support Services - Nonprofit sector
The team at MSI believes in the value of people and the goodness in all of us. Many Nonprofit organizations shine at promoting great causes, yet struggle with the "business side" of the equation. MSI specilaizes in providing low-cost, custom business support services to Nonprofits so that you can concentrate on your mission and needy clients.
MSI IntegraReach. Your. Total. Solution.
If your needs are comprehensive, and you need a quick, intelligent, cost-effective solution that combines our in-house capability (full Outbound, Inbound, Chat, Email, Text, and Social Media support) with complete Agent staffing and Client Advisory Services, then you need to talk to us about MSI IntegraReach. We can handle any range of your needs from individual service verticals to turnkey operations!
Ad hoc on-location support services
Need a Site Manager for a limited period while you are in the search process for just the right person? Need help in screening and selection? We can help in these areas and many more.
Give us a call or send us an email and we can discuss!