Our mission and team
At MSI, our core goal is to provide excellent value and expertise for our clients and their downstream customers. We accomplish this every day through due diligence, thorough understanding your needs as well as of our industries, and solid communication/implementation of findings and results. We are your partners for success!
Unlike other Contact Center Operations management and consulting firms, MSI has been designed to strategically partner with clients who may vary from the novice Care team (with desires for technology and guidance), to the most sophisticated client who is well aware of good strategy, but seeks help in a specific Contact Center discipline. Services are “modular”, in that they can be utilized separately (Voice Delivery Replication, for example), or coupled together into an unbeatable solution that covers all aspects of Operations, from Recruiting/Management Selection to training to workforce management, as well to facilities advice as needed.
Moreover, MSI isn’t strategically in the “Contact Center Business” with respect to trying to dominant Call Center operations in a specific region. MSI’s clients are typically mid-sized growth firms that need support to set-up and maintain World-class Care and Help-desk operations. Most turnkey or custom build-to-spec programs will begin under MSI guidance through the critical implementation and intitial production phases, before being turned over to the now well-trained client for long-term operations.
At MSI, our guiding goal is to provide high value and expertise for our clients and their downstream customers. We accomplish this every day through diligence, thorough understanding of their needs as well as of our industries, and solid communication/implementation of findings and results. We are our clients’ partners for success. Welcome Aboard!