About MSI
Our Mission
At MSI, our core goal is to provide high-value expertise for our clients and their downstream customers, at an affordable price.
We accomplish this every day through diligence, a thorough understanding your needs as well as of our industries, and solid communication/ implementation of findings and results.
We are your partners for success!
MSI is:
An experienced provider to clients who would like to:
-
Gain Market Share and Add Revenue
-
Build Customer Confidence
-
Retain Customers for the long-term\
-
Add Additional Revenue Streams by offering Business Process Outsourcing (BPO) Services to other Domestic and International Cleints
-
Creating new jobs for Clients and Communities.
-
An International Resource with the influence to attract businesses around the world for outsourcing investment.
MSI is not:
An "American Company with all the answers"
-
We know the questions. We will work within the local business environment to develop the answers together.
A Traditional "Consulting Firm" that comes in and then leaves before change happens
-
MSI acquires approximately 70+% of revenue through the successful efforts of our Clients. We will be here through the entire development cycle, with you every step of the way.
MSI Target Areas
To help our clients perform at their best, we target a range of services:
-
Customer Acquisition, Loyalty, and Retention
-
Revenue / Profitability Enhancement and Client Optimization
-
BPO Benchmarking / Evaluation for M&A Intelligence
-
Project Implementation or Intervention / Remediation
-
Training development and evaluation
-
Staff Review and Recommendations
-
Verbal Delivery Standardization (Off-shore, Near-shore)
-
Turnkey call center solutions
-
Ad hoc on-location Management Support services
MSI Successes - A Sampling
Our MSI Team
The MSI team represents a broad range of individuals with expertise in a variety of Contact Center Essential Areas, including:
-
Contact Center Benchmarking
-
Operations Management
-
Quality Assurance
-
Human Resource Development
-
Recruiting, Training, and Work Force Management
-
Background Landscape Core Function Management
-
Client Acquisition and Retention
-
Revenue Enhancement
-
Project Management
Our team members are adept at "Cultural Acumen" - able to effectively identify cultural characteristics and design solutions that will work inside the environment
